Sonas Hospitality Ltd & Sonas Hospitality (Skeabost) Ltd includes the following:
- Duisdale House Hotel
- Toravaig House Hotel
- Skeabost House Hotel
Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.
The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.
Whilst every effort is made to update the information provided on this website on a regular basis, Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.
Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of their websites. No opinions, information, data or content contained on the websites shall be construed as advice and are offered for information purposes only. Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.
WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?
1. MAKING A RESERVATION
There are several ways of making a booking with us, including the following:
- By calling our reservations at Toravaig House Hotel on 01471 820200
- Online using our secure online booking system
- By emailing the hotel directly (payment details cannot be taken by email)
Via a third-party booking agent such as Booking.com, Expedia.com, JAC Travel, Capita Travel, Click Travel, Dreamescape, Gallia, Hart Holidays, Adeo, Abbey Ireland & UK, AC Tours, Angela Shanley, Brendan Vacations, DrumGolf, Hotel Beds, Hotels.com, Hotel Reservation Service, Ireland Travel Links, Irish Welcome Tours, JAC Travel,, LateRooms, Lynott Tours Inc, McKinlay Kidd Ltd, Nordic Tours, Nordic Visitor, ProScot, Pharosreizen, Elisabeth Brupbacher Wettstein, SHEENCO Travel, Voigt Travel, Wilderness Scotland (Please see their privacy policies for information on how your personal data is collected and used).
Personal information, including your name, address, contact number, email address, credit card number, expiration date and the security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests.
Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards in multiple currencies. Please note we will never ask you for your payment information via email.
We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication.
2. DURING YOUR STAY
Upon arrival, we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.
We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.
For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.
3. MAKING A RESTAURANT BOOKING
There are several ways of making a restaurant booking with us, including the following:
- Over the phone with our reception teams
- By email to our or reception teams
Personal information such as your name, telephone number and email address will be required when making a booking.
4. REGISTERING WITH ‘THE SONAS COLLECTION’ LOYALTY PROGRAMME
If you choose to become a member of The Sonas Collection VIP Club, personal information including name, address, contact number and email address will be collected so that we can identify you, contact you regarding your membership and reward you for your continued loyalty. So that we can send you a little birthday gift, we also ask for your date of birth when registering to become a VIP Club member.
There will be an opportunity to opt for mailing when registering. For those that opt-in, we will use your personal information to send you exclusive offers and updates on new member benefits. Members can update their personal information using their online account.
5. COMPLETING A FEEDBACK QUESTIONAIRE
When completing a feedback questionnaire, we may ask you to provide your contact details which will be shared with the General Manager. They may wish to contact you regarding your feedback and experience with us. Questions asked including who you have travelled with and your reason for visiting are for research purposes only and will not be linked to your personal information (Please note this is optional).
6. SIGNING UP TO OUR E-NEWSLETTER
We would like to send you our latest news and offers that may be of interest to you, however, you will only receive these types of marketing communication if you have opted in. You can opt into mailing via the following ways:
- Website sign up form
- When making a reservation online or over the phone
- When checking into one of our properties
If you decide that you wish to opt out, you can do so by the following ways:
Clicking ‘Unsubscribe’ button included in our emails
Email us and request to be opted out of future marketing campaigns
When signing up to our e-newsletter on our website, please indicate your preferences so that we can ensure you only receive information that is useful to you.
7. DOWNLOADING A BROCHURE
If you complete any of our brochure download request forms on our website, your information will be sent to the relevant department to process your request. Personal information collected will be used to assist with your enquiry and to contact you for further assistance
8. PURCHASING A GIFT VOUCHER VIA OUR WEBSITE
To fulfil your order personal information including your name, telephone number and email address will be collected. You will be contacted for your payment details. Please do not include payment details in the request or emails.
If you opt to have your voucher delivered, you will be asked for your address or the recipients address. If you provide any personal information of the recipient, they will be notified when receiving their voucher of how we have used their data and their right to be forgotten.
We can access your contact information and order history; however, we cannot access your payment information.
CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.
HOW IS YOUR PERSONAL INFORMATION STORED?
When making a reservation, your personal information is stored in our cloud-hosted central reservations property management system as a guest profile. This information is available to our reception team when you make a booking which allows us to deliver the best possible service to you.
We may also store information securely on trusted third party sites including MailChimp and Rezlynx if you use our services or products.
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.
EMPLOYEE ACCESS TO YOUR INFORMATION
NON-DISCLOSURE TO THIRD PARTIES
The information and data we collect is important for Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
WEBSITE – PIXEL TABS
Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd and its third-party service providers use pixel tags (also known as ‘clear gifs or beacon gifs). Pixel tags are not visible to the user of the website and consist of a few lines of computer coding delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us. Pixel tags are used to:
- Track customer response to Skeabost House Hotel’ advertisements and website content
- Determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, referred to as a ‘coded sensor’ in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail is opened and the flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
- Enable us to know how many users open an e-mail and allows our service provider to compile aggregated statistics about an e-mail campaign for us.
- Allow us to target interactive advertising, enhance customer support and site usability and provide offers and promotions which we believe would be of interest to you.
RESPONDING TO A DATA BREACH
In the unlikely event of any of the below data breaches occur, Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.
- Access by an unauthorised third party
- Deliberate or accidental action (or inaction) by a controller or processor
- Sending personal data to an incorrect recipient
- Computing devices containing personal data being lost or stolen
- Alteration of personal data without permission
- Loss of availability of personal data
ACCESSING AND AMENDING YOUR DATA
If you would like a copy of the personal information we hold about you, please email us or by writing to us at the following address:
Sonas Hospitality (Skeabost) Ltd
Skeabost House Hotel
Isle of Skye
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.
These are United Kingdom websites and are subject to the laws Scotland and any disputes will be decided only by the courts of Scotland. Sonas Hospitality & Sonas Hospitality (Skeabost) Ltd will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to Skeabost, Duisdale or Toravaig House Hotels’ guests, visitors, associates or property (including this site) or to others.
Skeabost House Hotel, Duisdale House Hotel and Toravaig House Hotel are the trading name of Sonas Hospitality Ltd and Sonas Hospitality (Skeabost) Ltd Company number SC319484 and SC499406
Registered Office: Sonas Hospitality Ltd and Sonas Hospitality (Skeabost) Ltd, Duisdale House Hotel, Isle Ornsay, Isle of Skye, IV43 8QW